Refund Policy

Effective Date: ...

Thank you for using myRepik. We strive to provide a high-quality service and a transparent purchasing process. Our refund policy is designed to be clear and fair to all our users.

1. General Policy

Due to the nature of our service—providing a digital, AI-generated image file for download—all sales are generally considered final and non-refundable once a payment is made and the download process is initiated.

Before you make a purchase, we provide a watermarked preview of the restored image. This preview allows you to see the result of the AI enhancement before committing to payment. We encourage you to carefully review this preview to ensure it meets your expectations.

2. When a Refund May Be Issued

We will consider a refund only under the following specific circumstances:

  • Technical Failure: If you make a payment but are unable to download the final, non-watermarked image due to a verifiable technical fault on our platform, and our support team is unable to resolve the issue for you within a reasonable timeframe (e.g., provide a working download link).
  • Duplicate Charges: If you are accidentally charged multiple times for the same single transaction due to a payment processing error.

3. When a Refund Will Not Be Issued

Refunds will not be granted in the following situations:

  • Dissatisfaction with the Restoration: We do not offer refunds if you are unhappy with the artistic or technical aspects of the AI restoration (e.g., color choices, level of detail, interpretation by the AI). The purpose of the watermarked preview is to allow you to make this judgment before purchasing.
  • Accidental Purchase: Refunds are not provided for accidental purchases. Please be sure you intend to buy before completing the payment.
  • Change of Mind: We do not offer refunds for change-of-mind after a purchase has been made.
  • Download Issues on Your End: We are not responsible for your ability to download the image if the issue is related to your local device, internet connection, or software. However, we will make a good faith effort to help you troubleshoot.

4. How to Request a Refund

If you believe you are eligible for a refund based on the criteria in Section 2, you must contact us within 7 days of your purchase.

Please email us at support@myrepik.com with the following information:

  • The email address you used (if any) or a way to identify your transaction.
  • The date and time of the purchase.
  • The Order ID or transaction number.
  • A clear explanation of why you are requesting a refund, with any relevant screenshots or evidence of the technical failure.

Our team will review your request and get back to you within 3-5 business days. If a refund is approved, it will be processed back to your original method of payment. Please note that it may take several business days for the refund to appear on your statement, depending on your bank or payment provider.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and will be effective immediately. It is your responsibility to review this policy periodically.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at: support@myrepik.com